Privacy Policy

1. General information

This personal data policy applies to:

LucLeroux.com

When you visit LucLeroux.com, we process personal data about you as described below. In this connection, we act as data controller, and you can direct inquiries regarding the processing of your personal data to us as described in this personal data policy or by sending an email to: info@lucleroux.com
We only collect and use your personal data as described in the EU General Data Protection Regulation (GDPR).
When we use terms such as “personal data”, ‘processing’, “data controller” and “data processor”, the terms have the meaning described in the data protection legislation.

2. What information do we collect about you, why do we do it and for what purpose?

When you purchase goods in our webshop, we process the personal data that you provide to us, such as your name, contact details (including address, e-mail address and telephone number) and credit card details. We collect and process this information in order to deliver goods to you, accept payment, process returns, complaints and exchanges and to manage your account on our website if you have created one.

In addition, we use your personal data to contact you about when an out-of-stock item is back in stock, to process your evaluation of the shopping experience, to inform you that you have won one of our competitions that you have participated in (if this is the case), or to contact you if there are any problems regarding the delivery of your order or other issues that may arise. delivery of your order or any other issues that arise regarding your order.
We analyze your data for the purpose of improving our product range and to improve our products and services.

Your data is processed because it is necessary to complete a purchase and partly because it is necessary for us to communicate with you in an efficient way and to provide you as a customer with excellent customer service.

You can always contact us if you have any questions regarding personal data and personal information. personal data and you can ask us to stop processing your personal data and information.

Traffic data when you visit our website, analytics and cookies:
We collect and analyze information about usage, traffic and activity on our website. This includes your IP address, browser type, operating system, interaction with advertisements and pages visited. We do this by using cookies, and we may use cookies to provide personalized recommendations about products we sell. By using our website, you agree to our use of cookies as set out in our cookie policy. This involves the processing of your personal data, which you have consented to and which you can always ask us to recall. You can read more about the use of cookies and how to withdraw your consent. You can read more about how to change your cookie settings in our cookie policy.

When we use direct marketing that you have given your consent to:
If you have given your consent, we may use your address, email address and/or phone number to send you newsletters and marketing material specifically designed for you. In this way, we can target our offers to you and make use of information we already have about you. This includes information about your previous purchases and your personal information such as gender, date of birth and address. You can always withdraw your consent and object to this by writing an email to info@lucleroux.com or by unsubscribing from the newsletter you receive from us.

3. Your information is shared

We may share your information with our partners. For example, our freight forwarders who deliver your purchased goods to your home. Our website provider. Analytics and marketing service providers. Audit companies. Payment service providers or individual stores where you can pick up your shipments.

We do not share your personal data with third parties unless required by law or if you have given your consent.

4. Transfer of your data

We store your personal data on servers that are securely located in the EU. We are committed to data protection and do not transfer your personal data to countries outside the EU. We place high demands on all data processors who are in contact with your personal data. However, under certain circumstances it may be necessary to transfer your personal data to countries outside the EU. If necessary, we will ensure that the data transfer is subject to the required security measures for such situations.

5. Storage and deletion of your data

We delete your personal data when all purposes for the relevant processing of your personal data have been fulfilled and when deletion is permitted under applicable law.

For example, we delete information from your profile when your account is deleted, but keep information about the person for the account and invoice information for five years. This allows us to handle any future queries and comply with applicable accounting legislation. We delete or anonymize information about your purchased items after five years from the time of purchase, unless you have a user on our website where your purchase history is stored.

You can ask us to gain insight into what personal data we have stored about you and ask us to delete, change, transfer or restrict your data by sending an email to: info@lucleroux.com

6. Your rights

You have the right to access the personal data that we store or otherwise process about you. You also have the right to have any incorrect personal data rectified and, in special circumstances, you have the right to restrict our processing of your personal data or request that we delete your personal data. You can always withdraw the consent on which the processing of your personal data is based if this renders the processing invalid and does not fulfill the original basis on which the consent was given.

You have the right to object to the processing of your personal data and under the EU General Data Protection Regulation (GDPR), you can request to receive your personal data in a commonly used format so that the personal data can be easily transferred to you or another controller chosen by you.

If you want to complain about our processing of your personal data, we encourage you to contact us. Complaints about the processing of personal data should be sent to info@lucleroux.com. You are also legally entitled to file a complaint with the Data Protection Agency.

7. Updates and changes

We update the privacy policy on an ongoing basis. When we change the privacy policy, we will indicate the date of the update at the top of this privacy policy. If significant changes are made to this privacy policy or if we change the use of your personal data, we will visibly draw attention to these changes or send you direct notification of the changes.

8. Request for personal data and contact information

If you wish to have personal data we have stored about you deleted, changed, transferred, restricted or sent to you, you can contact us at the address below.

If you have any questions about this privacy policy, you can contact us here: info@lucleroux.com

Use of cookies

We use cookies to personalize our content and ads, to show you social media features and to analyze our traffic. We also share information about your use of our website with our social media partners, advertising partners and analytics partners. Our partners may combine this data with other information you have provided to them or that they have collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary to ensure the provision of the service you have explicitly requested to use. For all other types of cookies, we must obtain your consent.

This website uses different types of cookies. Some cookies are set by third-party services that appear on our pages.

You can change or withdraw your consent at any time from the Cookie Declaration on our website.

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies

Preference cookies enable a website to remember information that changes the way the website looks or behaves. For example, your preferred language or the region you are in.

Statistical cookies

Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to show ads that are relevant and engaging to the individual user, and thus more valuable to publishers and third-party advertisers.

Account Cookies

If you have an account and you log in to this website, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set several cookies to store your login details and your screen display choices. Log in cookies last for two days and screen display options for cookies last for one year. If you select “Remember me”, your login will continue for two weeks. If you log out of your account, login cookies will be removed.