Complaint handling for defective goods

Is your product broken?
It can happen that it is defective or that parts are missing. In this situation, it is important that you contact us and we will of course help you resolve the complaint. As a consumer, you have a 2-year warranty.
It is important that you contact us within a reasonable time after you have discovered the defect. Depending on the extent of the defect, you will either get the product repaired, exchanged or refunded. Before we can approve a complaint, the complaint must of course be justified and proven that the defect has not occurred due to wear and tear or that you have used the product incorrectly, caused or performed other harmful behavior that has damaged the product. It is important to be aware that sunglass lenses do not tolerate creams including sunscreen, as this can damage the glasses and discolor the frame… not damage if the defect is affected by this.
Nor is normal wear and tear covered. We encourage you to make sure that the sunglasses come into contact with sunscreen as little as possible.
The lenses in particular will be damaged by it. Remember to wipe the lenses after use.

You must remember to notify us of the defect in your product as soon as you discover it. We must receive the complaint within a reasonable time. What is a reasonable time? If you complain within 2 months, the complaint is considered timely.
An approved complaint also means that we will refund

Returns

At LUC LEROUX you have a 14-day return policy. You have 14 days to cancel your purchase from the day you received your item. If you wish to return your item, please contact us by writing an email to info@lucleroux.com no later than 14 days after you have received your package. We will then know that you want to exercise your right of return and we will contact you with shipping instructions.
You must pay for the return shipment yourself. We do not offer to pay for this.

Exchange

If you want to exchange the item for another color, model or a completely different item, you can also take advantage of the 14-day return policy here. However, you must pay for the return shipment yourself. Once we have received the item and processed your return, we will refund the full amount. Instead, you buy the new item of your choice, just as you did with the previous item. Please contact us via email if you wish to exchange your item.

Condition of goods upon return

We will carry out an impairment assessment if we receive goods that are damaged during transportation. We will also carry out an impairment assessment if the goods you have returned smell of smoke, have stains, are damaged, missing original packaging, missing labels, have animal hair on them and other things that make the item unsaleable at the original price. If you smoke, do not try the item while smoking or in a room where there is smoke. Also, do not leave the item in a room where smoking or other strong odors are present. We will examine the returned items and an assessment of impairment will be made. In almost all cases where an item smells of smoke or other strong odors, this will mean that the item cannot be resold and the item is worth 0 $ and we have to destroy it. In this case, you will not be able to get your money back. When assessing an impairment, we need to assess what the item is worth. That is, whether it can be sold at a new price, reduced price or cannot be sold. You will therefore receive an amount corresponding to the assessment. If we cannot resell the item, we cannot give you a refund. If we can sell the item at a reduced price, you will receive an amount equivalent to what the item is worth. With the right of return, you only need to try the item as you would try it in a store.

What about the shipment?

You must notify us that you wish to exercise your right of return by writing to us. No later than 14 days after you have received your package. You then have 14 days to send the item back to us. We recommend that you send the item as a package with insurance. If you send them in a letter/maxi-letter, the freight forwarder/carrier will not cover if the shipment is lost or damaged. Always get a receipt of submission so you have proof that the package is in the care of the carrier. You are responsible for the package as the sender and if the goods are damaged or the package disappears, you can claim compensation from the carrier. Pack the goods securely in the original packaging, including everything that was originally included. Also include your invoice/receipt. Please note that we only cover the absolute cheapest shipping method that we offer ourselves. This means that if you have purchased shipping elsewhere, we can only cover the amount up to the cost of our cheapest shipping option.